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Memmo Terms of Service — Beta

Effective Date: June 2, 2026

Beta Notice: Memmo is currently in private beta, available by invitation only. The Service is under active development. Features may change significantly, data formats may evolve, and while we make every reasonable effort to preserve your content, we cannot guarantee against data loss during the beta period. By participating in the beta, you acknowledge and accept these risks.

June 2, 2026 update: These Terms were revised to reflect Memmo’s gift and peek sharing model (replacing prior entry/delivery terminology). See Section 5 for how sharing, access, and removal work today.

Welcome to Memmo. These Terms of Service (“Terms”) govern your use of the Memmo mobile application and related services (collectively, the “Service”) operated by Memmo, LLC (“Memmo,” “we,” “us,” or “our”).

By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Overview of the Service

Memmo is a private memory preservation and sharing platform designed for individuals and families. The Service enables you to:

  • Create and share memories (photos, videos, notes, and stacks) with family and loved ones — via permanent gifts or temporary peeks
  • Build personal and child archives intended for loved ones at appropriate life milestones
  • Organize memories into private and shared spaces

2. Beta Participation

2.1 Beta Access

The Service is currently available only to invited beta testers. Beta access may be revoked at any time at our discretion.

2.2 No Service Guarantees

During the beta period:

  • The Service is provided free of charge
  • Features may be added, changed, or removed without notice
  • We may reset, migrate, or modify data as needed for development
  • The Service may experience downtime, bugs, or data loss
  • We will make reasonable efforts to preserve your content, but we do not guarantee data persistence

2.3 Feedback

As a beta tester, your feedback is valuable and helps shape the product. By participating:

  • You consent to being contacted for feedback about your experience
  • Any feedback, suggestions, or ideas you provide may be used by us without obligation to you
  • You are not obligated to provide feedback

3. Eligibility

3.1 Age Requirements

You must be at least 13 years old to create a Memmo account. If you are under 18, you must have permission from a parent or legal guardian to use the Service.

3.2 Account Responsibility

You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You agree to:

  • Provide accurate and complete information when creating your account
  • Keep your login credentials confidential
  • Notify us immediately of any unauthorized access to your account

4. User Content

4.1 Your Content

“Content” means any photos, videos, notes, and other materials you upload, create, or share through the Service.

You retain all ownership rights in your Content. By using the Service, you grant Memmo a limited license to store, process, display, and transmit your Content solely to provide the Service to you and your designated recipients.

4.2 Content Responsibility

You are solely responsible for your Content. You represent and warrant that:

  • You own the Content or have the necessary rights to share it
  • Your Content does not violate any third party’s rights, including intellectual property rights and privacy rights
  • Your Content complies with these Terms and all applicable laws

4.3 Prohibited Content

You may not upload, share, or transmit Content that:

  • Contains child sexual abuse material (CSAM) or exploits minors in any way
  • Is illegal, defamatory, harassing, threatening, or promotes violence
  • Infringes on any third party’s intellectual property rights
  • Contains malware, viruses, or other harmful code
  • Impersonates another person or entity
  • Violates any applicable law or regulation

We reserve the right to remove any Content that violates these Terms and to terminate accounts engaged in prohibited conduct.

5. How the Service Works

5.1 Memories

Memories are the core content in Memmo — photos, videos, notes, or stacks (grouped memories). Each memory is stored once; when you share it, you grant others access to that same memory, not a separate duplicate.

  • Only the author can edit a memory
  • When the author edits a memory, recipients with access see the edited version
  • Memories can be saved to archives and spaces, shared with others, and forwarded through your network (when shared as a gift)

Removing a memory from your account works the same for everyone — authors and recipients alike. There is no separate “delete” action in the app. When you remove a memory from all visible surfaces (for example, by Forget or by removing it from your collections), it moves to your Abandoned view, similar to a trash or recycle bin. From Abandoned, you can Restore it or Discard it to permanently remove it from your account. You can also Discard directly from Pending. Discarding only affects your own access and view of the memory — it does not remove the memory for other people who still have gift access.

5.2 Gifts and Peeks

When you share a memory, you choose how the recipient receives it:

Gifts (default) grant permanent access. Once you gift a memory to someone:

  • You cannot revoke that access
  • The recipient can save the memory to their own archives and spaces — a key part of gifting, because those collections may in turn be shared with others
  • The recipient controls their own experience — how it appears in their timeline, whether they forward it, and whether they discard it from their account
  • Recipients with gift access may forward the memory to others in their network

Peeks grant temporary access (typically 14 days). Peeks are for showing a memory without giving permanent access:

  • Access expires when the peek period ends (peeks effectively end on their own after the peek period)
  • Recipients cannot forward peeked content
  • Recipients cannot save peeked content to their archives or spaces
  • If the same memory is later gifted, the gift provides permanent access

5.3 Archives

Personal Archives store your life story. Every user has a personal archive, created automatically when you join. Personal archives are intended for legacy — passing your curated memories to loved ones at an appropriate time. Automated legacy transfer and in-app beneficiary management are not yet available during the beta.

Child Archives are curated for minors by parents, guardians, or other curators. You can invite co-curators (such as your spouse) to contribute. Child archives are intended to be passed to the child when they are ready — see Section 7. During the beta, transfer is not automated in the app; parents and curators are responsible for how and when a child receives access.

Archives have curators only (there are no separate “member” roles for archives). When you add a memory to a shared archive, active curators receive collection gifts — permanent access to that memory through their role in that archive. By default, new content in an archive may appear in curators’ timelines automatically; you can adjust per-curator notification and auto-deliver settings.

5.4 Spaces

Spaces are collaborative collections for events, trips, themes, or groups. Spaces do not transfer — they are for shared enjoyment, not legacy. Members can view content; contributors and admins can add content.

When you add a memory to a space, active members receive collection gifts — permanent access to that memory. Members are notified in the Activity tab. By default, new space content does not automatically appear on members’ timelines; members can find it in the space and in the Received filter in the Memories tab. Per-member settings may change this behavior.

5.5 Open Sharing and Forwarding

Memmo uses an open sharing model for gifted memories:

  • Recipients with gift access may save the memory to their own archives and spaces (which may share access with others)
  • Recipients may forward gifted memories to others in their network
  • The app shows who has been gifted access to a memory (the “Shared With” list) — not a step-by-step history of how it traveled

By gifting content, you acknowledge that it may spread through trusted networks via forwarding and through recipients’ own collections. Peeked content cannot be forwarded or saved to collections.

5.6 Recipient Controls

If someone gifts you a memory, you control how it appears in your account:

  • Pending: Direct gifts may appear in Pending until you choose to Remember them (add to your timeline)
  • Remember: Adds the memory to your timeline and personal library
  • Forget: Removes the memory from your timeline; it may move to Abandoned if you have no other way to access it
  • Discard: Permanently removes the memory from your account (from Pending or Abandoned)
  • Layers: You can mark memories as treasured or hidden to control how they appear in your views

Your timeline organization is private to you — including whether you Discard a gift. However, when you add a memory to a shared archive or space, other curators (for archives) or members (for spaces) can see that the memory is part of that collection.

5.7 Removing Content and Access

Removing a memory from your account is a multi-step flow. It begins when the memory is no longer accessible through your timeline or your collections — for example, when you Forget it or remove it from every collection where it appeared. At that point it moves to Abandoned, similar to a trash or recycle bin, where you can Restore it or Discard it. You can also Discard directly from Pending. Discard permanently removes the memory from your account.

  • Peeks expire on their own after the peek period (typically 14 days) — there is no separate discard step required for expired peeks
  • If you previously gifted a memory to others, they retain gift access until they discard it — your discard does not remove their access
  • If you are the author, others with gift access will still have access after you discard your own view; only the author can edit the underlying memory

6. Child Accounts and COPPA

6.1 Children as Subjects

Memmo allows parents and guardians to create archives for children. The child is the subject of the archive, not a user of the Service:

  • Children under 13 cannot create Memmo accounts. Parents and curators manage the child’s archive on their behalf.
  • Children 13 and older may create their own accounts.

6.2 Parental Controls

As a parent or guardian, you are responsible for:

  • Managing who has curator access to your child’s archive
  • Reviewing content saved to your child’s archive
  • Deciding how and when your child should receive access to their archive (transfer is not automated in the app during the beta)

6.3 COPPA Compliance

We do not knowingly collect personal information from children under 13. Children under 13 are not permitted to create accounts. If you believe a child under 13 has created an account, please contact us immediately at privacy@memmo.io. We will investigate and take appropriate action, which may include restricting or deleting the account.

7. Archive Access

7.1 Child Archives

A child archive is curated by curators (parents, guardians, and invited family) for a child who is the subject of the archive. The intent is that the child will eventually receive the memories curated for them when they are ready — often around adulthood, but that timing is for families to decide. During the beta, transfer to the child is not automated in the app.

When a child has their own Memmo account and receives access to their archive, they can view gifted memories, organize them in their own archives and spaces, and share viewing access with others — subject to the same gift, peek, and personal-view rules in Section 5. Contact us at support@memmo.io if you need help with access during the beta.

7.2 Legacy Access (Personal Archives)

Personal archives are intended for legacy — passing your curated memories to loved ones after you pass away. In-app beneficiary designation and automated legacy transfer are not available during the beta.

If you have questions about legacy access for a personal archive, contact us at support@memmo.io. Any legacy transfer during the beta would be handled manually and on a case-by-case basis.

8. Account Closure

8.1 Voluntary Closure

You may request to close your account at any time by contacting us at support@memmo.io.

30-day cancellation period: After you request closure, there is a 30-day waiting period during which you can cancel the request and retain your account. This protects against accidental or malicious account deletion.

What happens after the cancellation period expires:

  • Gifted memories: Memories you previously gifted to others remain accessible to them until they discard them — once gifted, recipients control their own access
  • Unshared and orphaned content: Any content that was not gifted to others, or that exists only in collections with no remaining active members, will be deleted
  • Account data: Your account information, settings, and all remaining content will be deleted

Deletion timeline: After the 30-day cancellation period, your data will be deleted from our active systems within 30 days. Your data may persist in encrypted, access-controlled backup archives retained for disaster recovery and regulatory compliance purposes. These backups are not used to serve data and are accessed only in the event of a system restoration, at which point any previously processed account deletions are re-applied. Long-term backups are retained for up to six (6) years per our regulatory obligations, after which they are automatically deleted.

8.2 Inactive Accounts

Accounts that have been inactive for more than two (2) years are candidates for deletion. Activity includes logging into the Service or otherwise using the Service. Before deleting an inactive account, we will send at least two (2) email warnings to the address on file, giving you the opportunity to log in and preserve your account.

8.3 Termination by Memmo

We may suspend or terminate your account if you violate these Terms. In cases of serious violations (such as uploading CSAM), termination may be immediate and without notice.

9. Intellectual Property

9.1 Memmo’s Rights

The Service, including its design, features, and functionality, is owned by Memmo and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works of the Service without our written permission.

9.2 Trademarks

“Memmo” and related logos are trademarks or pending trademarks of Memmo, LLC. You may not use our names, logos, or branding without our written permission.

10. Third-Party Services

The Service relies on third-party providers for certain functionality:

  • Auth0 for authentication and user management
  • Amazon Web Services (AWS) for cloud infrastructure, data storage, and processing
  • Mux for video processing and streaming
  • Imgix for image optimization and delivery

Your use of the Service is also subject to the terms and policies of these third-party providers. We are not responsible for the practices of third-party services.

11. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

12. Disclaimers

12.1 Service Provided “As Is”

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

12.2 Beta Disclaimer

AS A BETA SERVICE, WE MAKE NO GUARANTEES REGARDING AVAILABILITY, RELIABILITY, DATA PERSISTENCE, OR FEATURE COMPLETENESS. THE SERVICE MAY CONTAIN BUGS, ERRORS, AND INCOMPLETE FEATURES.

12.3 No Guarantee of Availability

We do not guarantee that the Service will be available at all times or that it will be error-free. We may modify, suspend, or discontinue the Service at any time.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MEMMO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, LOSS OF PROFITS, OR LOSS OF GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM YOUR USE OF THE SERVICE SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100), GIVEN THAT THE SERVICE IS CURRENTLY PROVIDED FREE OF CHARGE.

14. Indemnification

You agree to indemnify and hold harmless Memmo, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys’ fees) arising from:

  • Your use of the Service
  • Your Content
  • Your violation of these Terms
  • Your violation of any third party’s rights

15. Dispute Resolution

15.1 Governing Law

These Terms are governed by the laws of the State of South Carolina, without regard to conflict of law principles.

15.2 Informal Resolution

Before filing any formal dispute, you agree to first contact us at legal@memmo.io to attempt to resolve the matter informally.

16. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by:

  • Posting the updated Terms on the Service
  • Sending you a notification through the app or email

Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

17. General Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Memmo regarding the Service.

17.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in effect.

17.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

17.4 Assignment

You may not assign your rights under these Terms without our consent. We may assign our rights without restriction.

18. Contact Us

If you have questions about these Terms, please contact us:

Email: legal@memmo.io

These Terms of Service are effective as of June 2, 2026.