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Memmo Terms of Service — Beta

Effective Date: February 16, 2026

Beta Notice: Memmo is currently in private beta, available by invitation only. The Service is under active development. Features may change significantly, data formats may evolve, and while we make every reasonable effort to preserve your content, we cannot guarantee against data loss during the beta period. By participating in the beta, you acknowledge and accept these risks.

Welcome to Memmo. These Terms of Service (“Terms”) govern your use of the Memmo mobile application and related services (collectively, the “Service”) operated by Memmo, LLC (“Memmo,” “we,” “us,” or “our”).

By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Overview of the Service

Memmo is a private memory preservation and sharing platform designed for individuals and families. The Service enables you to:

  • Create and share memories (photos, videos, and text) with family and loved ones
  • Build personal and child archives that are revealed to loved ones at life milestones
  • Organize memories into private and shared spaces

2. Beta Participation

2.1 Beta Access

The Service is currently available only to invited beta testers. Beta access may be revoked at any time at our discretion.

2.2 No Service Guarantees

During the beta period:

  • The Service is provided free of charge
  • Features may be added, changed, or removed without notice
  • We may reset, migrate, or modify data as needed for development
  • The Service may experience downtime, bugs, or data loss
  • We will make reasonable efforts to preserve your content, but we do not guarantee data persistence

2.3 Feedback

As a beta tester, your feedback is valuable and helps shape the product. By participating:

  • You consent to being contacted for feedback about your experience
  • Any feedback, suggestions, or ideas you provide may be used by us without obligation to you
  • You are not obligated to provide feedback

3. Eligibility

3.1 Age Requirements

You must be at least 13 years old to create a Memmo account. If you are under 18, you must have permission from a parent or legal guardian to use the Service.

3.2 Account Responsibility

You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You agree to:

  • Provide accurate and complete information when creating your account
  • Keep your login credentials confidential
  • Notify us immediately of any unauthorized access to your account

4. User Content

4.1 Your Content

“Content” means any photos, videos, text, and other materials you upload, create, or share through the Service.

You retain all ownership rights in your Content. By using the Service, you grant Memmo a limited license to store, process, display, and transmit your Content solely to provide the Service to you and your designated recipients.

4.2 Content Responsibility

You are solely responsible for your Content. You represent and warrant that:

  • You own the Content or have the necessary rights to share it
  • Your Content does not violate any third party’s rights, including intellectual property rights and privacy rights
  • Your Content complies with these Terms and all applicable laws

4.3 Prohibited Content

You may not upload, share, or transmit Content that:

  • Contains child sexual abuse material (CSAM) or exploits minors in any way
  • Is illegal, defamatory, harassing, threatening, or promotes violence
  • Infringes on any third party’s intellectual property rights
  • Contains malware, viruses, or other harmful code
  • Impersonates another person or entity
  • Violates any applicable law or regulation

We reserve the right to remove any Content that violates these Terms and to terminate accounts engaged in prohibited conduct.

5. How the Service Works

5.1 Content Types

Memories are permanent content that can be saved to archives and spaces, shared with others, and forwarded through your network. Once you share a Memory with someone, you cannot revoke it — the recipient controls their copy.

Moments are ephemeral content that expire after 14 days. Moments can be posted to spaces or shared directly, but recipients cannot save them to archives or forward them. You can revoke a Moment at any time before it expires.

5.2 Archives

Personal Archives store your life story. Every user has a personal archive, created automatically when you join. You can designate beneficiaries who will gain access to your archive after your death.

Child Archives are curated for minors by parents, guardians, or other designated curators. You can invite co-curators (such as your spouse) to contribute to a child’s archive. When the curators decide the child is ready, the child is granted access to view the archive. Curators retain the ability to continue adding content indefinitely.

Archives are a gift from curators to the subject. The child (or beneficiary) gains view-only access to the complete archive but cannot modify its contents.

5.3 Spaces

Spaces are collaborative collections for events, trips, themes, or groups. Spaces do not transfer — they are for shared enjoyment, not legacy. All members can view content; contributors and admins can add content.

5.4 Sharing and Forwarding

When you share a Memory with someone, they receive their own copy. Recipients may:

  • Save the memory to their own archives and spaces
  • Forward the memory to others in their network

By sharing content, you acknowledge that it may spread through trusted networks via forwarding. A transparent sharing chain shows how content traveled to each recipient.

5.5 Deletion

When you delete content from your collections:

  • It moves to your Trash for 14 days, allowing recovery
  • After 14 days, it is permanently deleted from your account
  • Copies shared with others remain in their accounts — your deletion does not affect content you’ve already shared

6. Child Accounts and COPPA

6.1 Children as Subjects

Memmo allows parents and guardians to create archives for children. The child is the subject of the archive, not a user of the Service:

  • Children under 13 cannot create Memmo accounts. Parents and curators manage the child’s archive on their behalf.
  • Children 13 and older may create their own accounts.

6.2 Parental Controls

As a parent or guardian, you are responsible for:

  • Managing who has curator access to your child’s archive
  • Reviewing content saved to your child’s archive
  • Setting appropriate transfer age for the archive

6.3 COPPA Compliance

We do not knowingly collect personal information from children under 13. Children under 13 are not permitted to create accounts. If you believe a child under 13 has created an account, please contact us immediately at privacy@memmo.io. We will investigate and take appropriate action, which may include restricting or deleting the account.

7. Archive Access

7.1 Child Archives

A child archive is a gift from its curators to the child. When the curators decide the child is ready, the child is granted view-only access to the archive. Upon granting access:

  • The child can view all content in the archive
  • Curators retain full curatorial control and may continue adding content
  • The child cannot modify, delete, or add to the archive contents
  • The recipient can control their own view preferences and whether or how archive content displays in their account, but they cannot remove content from the archive itself

7.2 Legacy Access

Your personal archive can be made accessible to your designated beneficiaries after your death. In-app beneficiary management is planned but not yet available; during the beta, contact us at support@memmo.io to designate beneficiaries. Upon a beneficiary gaining access:

  • Beneficiaries can view all content in the archive
  • The archive is effectively sealed — no living curators means no new content
  • Beneficiaries cannot modify the archive contents

Process: During the beta, legacy access requests are handled manually. A beneficiary or family member can contact us at support@memmo.io to initiate a request.

8. Account Closure

8.1 Voluntary Closure

You may request to close your account at any time by contacting us at support@memmo.io.

30-day cancellation period: After you request closure, there is a 30-day waiting period during which you can cancel the request and retain your account. This protects against accidental or malicious account deletion.

What happens after the cancellation period expires:

  • Shared content: Memories you previously shared with others remain in their accounts — once shared, content belongs to the recipient as well
  • Unshared and orphaned content: Any content that was not shared with others, or that has been abandoned (e.g., content in collections with no remaining active members), will be deleted
  • Account data: Your account information, settings, and all remaining content will be deleted

Deletion timeline: After the 30-day cancellation period, your data will be removed from our active systems. It may take up to an additional 90 days for your data to be fully purged from backups and redundant storage. In total, permanent deletion of all data may take up to 120 days from the date of your closure request.

8.2 Inactive Accounts

Accounts that have been inactive for more than two (2) years are candidates for deletion. Activity includes logging into the Service or maintaining an active paid subscription. Before deleting an inactive account, we will send at least two (2) email warnings to the address on file, giving you the opportunity to log in and preserve your account.

8.3 Termination by Memmo

We may suspend or terminate your account if you violate these Terms. In cases of serious violations (such as uploading CSAM), termination may be immediate and without notice.

9. Intellectual Property

9.1 Memmo’s Rights

The Service, including its design, features, and functionality, is owned by Memmo and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works of the Service without our written permission.

9.2 Trademarks

“Memmo” and related logos are trademarks or pending trademarks of Memmo, LLC. You may not use our names, logos, or branding without our written permission.

10. Third-Party Services

The Service relies on third-party providers for certain functionality:

  • Auth0 for authentication and user management
  • Amazon Web Services (AWS) for cloud infrastructure, data storage, and processing
  • Mux for video processing and streaming
  • Imgix for image optimization and delivery

Your use of the Service is also subject to the terms and policies of these third-party providers. We are not responsible for the practices of third-party services.

11. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

12. Disclaimers

12.1 Service Provided “As Is”

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

12.2 Beta Disclaimer

AS A BETA SERVICE, WE MAKE NO GUARANTEES REGARDING AVAILABILITY, RELIABILITY, DATA PERSISTENCE, OR FEATURE COMPLETENESS. THE SERVICE MAY CONTAIN BUGS, ERRORS, AND INCOMPLETE FEATURES.

12.3 No Guarantee of Availability

We do not guarantee that the Service will be available at all times or that it will be error-free. We may modify, suspend, or discontinue the Service at any time.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MEMMO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, LOSS OF PROFITS, OR LOSS OF GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM YOUR USE OF THE SERVICE SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100), GIVEN THAT THE SERVICE IS CURRENTLY PROVIDED FREE OF CHARGE.

14. Indemnification

You agree to indemnify and hold harmless Memmo, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys’ fees) arising from:

  • Your use of the Service
  • Your Content
  • Your violation of these Terms
  • Your violation of any third party’s rights

15. Dispute Resolution

15.1 Governing Law

These Terms are governed by the laws of the State of South Carolina, without regard to conflict of law principles.

15.2 Informal Resolution

Before filing any formal dispute, you agree to first contact us at legal@memmo.io to attempt to resolve the matter informally.

16. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by:

  • Posting the updated Terms on the Service
  • Sending you a notification through the app or email

Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

17. General Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Memmo regarding the Service.

17.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in effect.

17.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

17.4 Assignment

You may not assign your rights under these Terms without our consent. We may assign our rights without restriction.

18. Contact Us

If you have questions about these Terms, please contact us:

Email: legal@memmo.io

These Terms of Service are effective as of February 16, 2026.